{"id":193,"date":"2021-03-09T16:49:36","date_gmt":"2021-03-09T19:49:36","guid":{"rendered":"http:\/\/rr.senac.local\/?page_id=193"},"modified":"2023-06-22T16:23:33","modified_gmt":"2023-06-22T19:23:33","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.rr.senac.br\/portalsenac\/institucional\/sobre-o-senac\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text alignfull has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:auto 55%\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"661\" height=\"1057\" src=\"https:\/\/i0.wp.com\/www.rr.senac.br\/portalsenac\/wp-content\/uploads\/2021\/11\/quadroocorrencia.png?resize=661%2C1057&#038;ssl=1\" alt=\"\" class=\"wp-image-562 size-full\" srcset=\"https:\/\/i0.wp.com\/www.rr.senac.br\/portalsenac\/wp-content\/uploads\/2021\/11\/quadroocorrencia.png?w=661&amp;ssl=1 661w, https:\/\/i0.wp.com\/www.rr.senac.br\/portalsenac\/wp-content\/uploads\/2021\/11\/quadroocorrencia.png?resize=188%2C300&amp;ssl=1 188w, https:\/\/i0.wp.com\/www.rr.senac.br\/portalsenac\/wp-content\/uploads\/2021\/11\/quadroocorrencia.png?resize=640%2C1024&amp;ssl=1 640w\" sizes=\"(max-width: 661px) 100vw, 661px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"texto-justificado has-small-font-size\">A Ouvidoria do Senac-RR \u00e9 o setor que busca promover a melhoria cont\u00ednua dos servi\u00e7os prestados pelo Regional, tendo como miss\u00e3o, garantir um canal de comunica\u00e7\u00e3o direto e eficiente com os clientes, para o recebimento de solicita\u00e7\u00f5es, elogios, reclama\u00e7\u00f5es, sugest\u00f5es e den\u00fancias.<br>A ouvidoria tem por prop\u00f3sito buscar solu\u00e7\u00f5es para as demandas dos cidad\u00e3os, oferecendo informa\u00e7\u00f5es gerenciais e sugest\u00f5es aos que visam o aprimoramento da presta\u00e7\u00e3o do servi\u00e7o, al\u00e9m de contribuir para a formula\u00e7\u00e3o e desenvolvimento de novos produtos e servi\u00e7os oferecidos pelo Senac-RR.<br>O Departamento Regional disponibiliza um canal de esclarecimento de d\u00favidas denominado Fale Conosco, todavia, caso as manifesta\u00e7\u00f5es n\u00e3o sejam solucionadas, entre em contato conosco atrav\u00e9s canal de Ouvidoria.<br><strong>Para utiliza\u00e7\u00e3o da Ouvidoria, identifique sua ocorr\u00eancia:<\/strong><\/p>\n\n\n\n<p class=\"texto-justificado\"><\/p>\n<\/div><\/div>\n\n\n\n<p class=\"texto-justificado\">As demandas ser\u00e3o respondidas em at\u00e9&nbsp;<strong>10 (dez) dias \u00fateis<\/strong>, dependendo da natureza e complexidade do assunto. Este prazo poder\u00e1 ser prorrogado de acordo com a necessidade, sendo que o Senac\/RR informar\u00e1 de tal prorroga\u00e7\u00e3o ao demandante.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Formul\u00e1rio:<\/h4>\n\n\n<div class=\"wpforms-container wpforms-container-full wpforms-block\" id=\"wpforms-631\"><form id=\"wpforms-form-631\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"631\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/portalsenac\/wp-json\/wp\/v2\/pages\/193\" data-token=\"c0c8c493f994d9a55a697bcd4a38aaf5\"><noscript class=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-631-field_4-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-trigger\" data-field-id=\"4\"><ul id=\"wpforms-631-field_4\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-631-field_4_1\" name=\"wpforms[fields][4][]\" value=\"\ud83d\udde3 N\u00e3o quero me identificar.\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-631-field_4_1\">\ud83d\udde3 N\u00e3o quero me identificar.<\/label><\/li><\/ul><\/div><div id=\"wpforms-631-field_5-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"5\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-631-field_5\">Layout<\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-631-field_0-container\" class=\"wpforms-field wpforms-field-name wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-631-field_0\">Nome:<\/label><input type=\"text\" id=\"wpforms-631-field_0\" class=\"wpforms-field-medium\" name=\"wpforms[fields][0]\" placeholder=\"Nome*\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-631-field_1-container\" class=\"wpforms-field wpforms-field-email wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-631-field_1\">Email<\/label><input type=\"email\" id=\"wpforms-631-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\" placeholder=\"e-mail*\" spellcheck=\"false\" ><\/div><\/div><\/div><\/div><div id=\"wpforms-631-field_6-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-631-field_6\">Assunto <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-631-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Tipo de manifesta\u00e7\u00e3o*<\/option><option value=\"Den\u00fancia\" >Den\u00fancia<\/option><option value=\"Elogio\" >Elogio<\/option><option value=\"Reclama\u00e7\u00e3o\" >Reclama\u00e7\u00e3o<\/option><option value=\"Solicita\u00e7\u00e3o\" >Solicita\u00e7\u00e3o<\/option><option value=\"Sugest\u00e3o\" >Sugest\u00e3o<\/option><\/select><\/div><div id=\"wpforms-631-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-631-field_2\">Mensangem: <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-631-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha\" ><div class=\"g-recaptcha\" data-sitekey=\"6Lcx04saAAAAANO4kOYkz4JB8YJrm3-3TNFbD57l\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-recaptcha=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"631\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-631\" class=\"wpforms-submit\" data-alt-text=\"Enviando ...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img decoding=\"async\" src=\"https:\/\/www.rr.senac.br\/portalsenac\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Carregando\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria do Senac-RR \u00e9 o setor que busca promover a melhoria cont\u00ednua dos servi\u00e7os prestados pelo Regional, tendo como miss\u00e3o, garantir um canal de comunica\u00e7\u00e3o direto e eficiente com os clientes, para o recebimento de solicita\u00e7\u00f5es, elogios, reclama\u00e7\u00f5es, sugest\u00f5es e den\u00fancias.A ouvidoria tem por&hellip; <a class=\"more-link\" href=\"https:\/\/www.rr.senac.br\/portalsenac\/institucional\/sobre-o-senac\/ouvidoria\/\">Continuar lendo <span class=\"screen-reader-text\">Ouvidoria<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":270,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-193","page","type-page","status-publish","hentry","entry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.rr.senac.br\/portalsenac\/wp-json\/wp\/v2\/pages\/193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rr.senac.br\/portalsenac\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rr.senac.br\/portalsenac\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rr.senac.br\/portalsenac\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rr.senac.br\/portalsenac\/wp-json\/wp\/v2\/comments?post=193"}],"version-history":[{"count":0,"href":"https:\/\/www.rr.senac.br\/portalsenac\/wp-json\/wp\/v2\/pages\/193\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.rr.senac.br\/portalsenac\/wp-json\/wp\/v2\/pages\/270"}],"wp:attachment":[{"href":"https:\/\/www.rr.senac.br\/portalsenac\/wp-json\/wp\/v2\/media?parent=193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}